http://www.bookmarklee.co.uk/2009/05/05/managing-client-expectations-re-tax-avoidance/ Helping accountants, those who work with accountants and those who use accountants Sun, 05 Feb 2012 08:12:19 +0000 hourly 1 http://wordpress.org/?v=3.1.3 http://www.bookmarklee.co.uk/2009/05/05/managing-client-expectations-re-tax-avoidance/comment-page-1/#comment-358 John Perry Tue, 05 May 2009 16:01:12 +0000 http://bookmarklee.wordpress.com/?p=709#comment-358 Never forget that clients have selective hearing - they hear the bits they want to hear and forget the rest. I actually had a client who said that I'd told him he needn't declare "cash" jobs. When I told him that I would never say such a thing and referred him to the letter I'd sent which specifically said that he should produce invoices for any cash work, he sort of backed down and decided it must have been his "friend" who'd told him not to bother declaring cash jobs. Never forget that clients have selective hearing – they hear the bits they want to hear and forget the rest. I actually had a client who said that I’d told him he needn’t declare “cash” jobs. When I told him that I would never say such a thing and referred him to the letter I’d sent which specifically said that he should produce invoices for any cash work, he sort of backed down and decided it must have been his “friend” who’d told him not to bother declaring cash jobs.

]]> http://www.bookmarklee.co.uk/2009/05/05/managing-client-expectations-re-tax-avoidance/comment-page-1/#comment-357 Ed Hart Tue, 05 May 2009 13:08:43 +0000 http://bookmarklee.wordpress.com/?p=709#comment-357 I am careful to slightly undersell the benefit of my involvement, so that my clients are always pleasantly surprised! I am careful to slightly undersell the benefit of my involvement, so that my clients are always pleasantly surprised!

]]>